I do not have a Verizon service phone so I have not tried this process. Here is the process as it has been explained to me by Verizon on how to unlock your phone.
You can use our Global Ready tool in My Verizon Mobile to find out if your device and account are set up for global travel.
- Sign in to My Verizon Mobile
- Tap Device
- Tap Global Ready CheckFollow the prompts to see if your device and account are eligible to use available services in the location you’re visiting.
If your device or features aren’t global ready, you can visit My Verizon to see if you’re eligible for an upgrade, or to add global features to your account.
There’s one more option if your device isn’t global ready or you aren’t eligible to upgrade. The Global Travel program can help for trips of 21 days or less. Visit our Global Travel Program page for more information on how it works.
Before traveling with your non-global ready (CDMA only) device:
- Visit our Trip Planner to determine if your device will work in the country to which you’re traveling. The Trip Planner will also provide rates and dialing information for the country you’ll be in.
- Call *611 from your mobile phone or (800) 922-0204 to check your international eligibility and add Global Services.
- If you’re traveling to a country that follows the North American dialing pattern, you don’t need to add Global Services.
- Non-global ready devices can’t add Global Services in My Verizon.
The steps required to unlock your device vary by the type of device you have:
4G Global Ready devices – 4G Global Ready devices are unlocked by default. You don’t need to do anything to unlock it.
3G Global Ready devices – If you have a 3G device, call Customer Service at *611 from your mobile phone or (800) 922-0204. For the unlock request to be processed, you must have an active Verizon Wireless account for at least 60 days in good standing.
When using a local SIM card, you’ll be using a different (local) number. We can’t troubleshoot network issues when a local SIM card is being used.
SIM cards come in different sizes. Be sure to find the proper SIM card size before inserting into your device.
Remember, if you use a local SIM card/service, you’re receiving service from the carrier that supplied the SIM card and not from Verizon Wireless. Therefore, you’ll be billed by the carrier supplying your service and not Verizon Wireless.
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